Your privacy matters at Marrow Pantry. Personal information is treated with care and handled in accordance with the New Zealand Privacy Act 2020.

This policy explains what information may be collected, how it's used and how it's protected when you visit or shop through the Marrow Pantry website.

Information Collected

When you browse the website, place an order or get in touch, Marrow Pantry may collect:

• Your name, email address and phone number

• Billing and delivery addresses

• Order details and purchase history

• Messages submitted through contact forms

• Website usage information collected through cookies and analytics

How Your Information Is Used

Personal information is collected and used to:

• Process, fulfil and deliver orders

• Communicate about purchases and enquiries

• Provide customer support

• Improve the website, products and shopping experience

• Send product news, special offers and updates where you've agreed to receive them

• Meet legal and accounting obligations

Sharing Your Information

Marrow Pantry does not sell your personal information.

Information may be shared with trusted service providers where necessary to operate the business, including website hosting, payment processing, courier services and email marketing platforms.

Some service providers may process or store information outside New Zealand. Appropriate safeguards will be used where required by law.

Information may also be disclosed where required or permitted by law.

Payments & Security

Online payments are handled by secure third-party payment providers. Marrow Pantry does not directly store complete payment card details.

Reasonable steps are taken to protect personal information against unauthorised access, loss or misuse.

Cookies & Analytics

The website may use cookies and analytics tools to understand visitor activity, improve functionality and enhance the shopping experience.

You can manage or disable cookies through your browser settings, although some website features may be affected.

Marketing Communications

If you subscribe to Marrow Pantry emails, you may receive product news, special offers and occasional updates.

You can unsubscribe at any time using the link provided in marketing emails.

Accessing & Correcting Your Information

Under New Zealand privacy law, you have the right to request access to personal information held about you and ask for corrections where necessary.

You can make a request through the website's Contact page.

How Long Information Is Kept

Personal information is retained only for as long as reasonably necessary for business purposes or to meet legal obligations. Information that is no longer required will be securely deleted or anonymised.

Changes to This Policy

Marrow Pantry may update this Privacy Policy from time to time to reflect changes in business practices or legal requirements. Any updates will be published on this page.

Get in Touch

Have a question about how your information is collected, used or protected?

Please visit the Contact page to get in touch.

Last updated: November 2026